FAQs
1. How long does shipping take?
Shipping times can vary depending on your location and the product you ordered. Generally, it takes about 2-4 weeks for your order to arrive. Please note that due to the current global situation, there may be some delays in shipping. Rest assured, we are doing our best to get your order to you as soon as possible.
2. Can I track my order?
Yes, you can track your order. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment. Please allow 2-3 business days for the tracking information to be updated.
3. What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately at levenspaceofficial@gmail.com. We will evaluate the issue and make it right. Please note that you must inspect your order upon reception and notify us within 30 days of receiving the item.
4. Can I return my order?
We have a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it. Please note that certain items, such as perishable goods, custom products, and personal care goods, cannot be returned. For more information, please refer to our refund policy.
5. How do I request a return?
To request a return, please contact us at one-s-s@hotmail,com with your order details. Our customer support team will guide you through the return process and provide you with further instructions.
6. Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible at one-s-s@hotmail.com We will do our best to accommodate your request. However, please note that once your order has been shipped, it cannot be canceled.
7. Do you offer exchanges?
Unfortunately, we do not offer direct exchanges. The fastest way to get the item you want is to return the item you have and place a new order for the desired item. Please refer to our refund policy for more information on returns.
8. How can I contact customer support?
If you have any questions or concerns, our customer support team is here to help. You can reach us by email at levenspaceofficial@gmail.com. We strive to respond to all inquiries within 24-48 hours.
9. What is your refund policy?
We have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving the item. Please note that the item must be in its original condition, unused, and in its original packaging. For more details on our refund policy, please refer to our refund policy section.
10. How long does it take to process a refund?
Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
Shipping times can vary depending on your location and the product you ordered. Generally, it takes about 2-4 weeks for your order to arrive. Please note that due to the current global situation, there may be some delays in shipping. Rest assured, we are doing our best to get your order to you as soon as possible.
2. Can I track my order?
Yes, you can track your order. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment. Please allow 2-3 business days for the tracking information to be updated.
3. What if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us immediately at levenspaceofficial@gmail.com. We will evaluate the issue and make it right. Please note that you must inspect your order upon reception and notify us within 30 days of receiving the item.
4. Can I return my order?
We have a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it. Please note that certain items, such as perishable goods, custom products, and personal care goods, cannot be returned. For more information, please refer to our refund policy.
5. How do I request a return?
To request a return, please contact us at one-s-s@hotmail,com with your order details. Our customer support team will guide you through the return process and provide you with further instructions.
6. Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible at one-s-s@hotmail.com We will do our best to accommodate your request. However, please note that once your order has been shipped, it cannot be canceled.
7. Do you offer exchanges?
Unfortunately, we do not offer direct exchanges. The fastest way to get the item you want is to return the item you have and place a new order for the desired item. Please refer to our refund policy for more information on returns.
8. How can I contact customer support?
If you have any questions or concerns, our customer support team is here to help. You can reach us by email at levenspaceofficial@gmail.com. We strive to respond to all inquiries within 24-48 hours.
9. What is your refund policy?
We have a 30-day refund policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving the item. Please note that the item must be in its original condition, unused, and in its original packaging. For more details on our refund policy, please refer to our refund policy section.
10. How long does it take to process a refund?
Once we have received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and will be credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.